Frequently Asked Questions~
The purpose of this FAQ page is to provide insight for our customers.
We hope this page can be of use to answer your enquiries and questions that you may have.
This page's purpose is to provide standardized answer to commonly asked questions.
Hopefully this page serves as a good medium to explore before choosing to liaise with us directly.
How do I track my international shipment?
View our article here that covers all shipment enquiries that our customers might have for us
How do I track my domestic shipment?
View our article here that covers all shipment enquiries that our customers might have for us
What do I do if my products are defective/damaged
Our products/goods sold are non-refundable. In any case of damaged goods due to shipment liability or mishandling,
refer to our refund policy guidelines here.
Can I return my products if I changed my mind?
Products/goods sold are non-refundable.
Eligibility criteria for defective/damaged goods
Defective goods must fulfill minimum one of the following criteria's
- Product/goods were clearly mishandled by courier service or shipment travel. *Courier service liability
- Products/goods show clearly signs of defectiveness when still sealed with all relevant tags still attached
- The wrong product/goods were delivered.
How do I buy more than 1 meter of fabric?
Purchase multiple products of the same fabric, Leave a customer note to us on your preferences Whether you would like it cut or kept at full length.
Eligibility for wholesaler prices
The eligibility for large bulk purchases are not disclosed. For more information, contact Mayasilk KL to learn more about wholesaler eligibility.
Whatsapp KL: +60123998017
Whatsapp direct link: https://wa.me/60123998017?text
Where can I find Mayasilk?
We have two outlets in Malaysia,
- SACC MALL 1ST FLOOR, SHAH ALAM
- JALAN BUNUS. CITY CENTRE KUALA LUMPUR
For more accurate map locations, use our store locater for a satellite map view.
Is it safe to login to Mayasilk?
Yes, it is safe to login to Mayasilk
Mayasilk is a certified SSL Secured Website. All information passed from our customers are encrypted and secured
Read more about this on our privacy policy article.
How do I use bank transfer as a payment gateway?
At payment checkout, select bank transfer, Mayasilk's Bank information will be displayed. After a successful transfer has been made by the customer. The website will prompt you to upload your bank transfer receipt on the page itself. Your order will be confirmed and processed within the next 2-3 business days.
